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Customer Service Representative | $18 – $20 an Hour

Website TLC Drain & Sewer

Customer Service Representative Job Details Near North Wales, PA 


The Role- Customer Service Rep.

Book service appointments and do whatever is necessary to promote customer satisfaction.


Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

What We Offer

  • Competitive pay starting at $18-$20/hr.
  • Medical Insurance — we pay 60% of you and your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability
  • New technology, including iPhone, iPad & access to integrated software
  • 401k Plan with a company match
  • 6 Paid holidays and 10 days PTO
  • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company events, and you’ll build life-long friendships at

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

  • 401(k)
  • Employee assistance program
  • Employee discount
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call
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